【キャンペーン期間あり】ウミガメボートシュノーケル☆8才以上参加可能【WD】

クチコミ

• 

  1

  参加日: 2025-02

  カップル

  Dissatisfied & Disappointed

  Worst snorkeling tour ever. Seemed like max profit with minimal service. There was few tropical fish and no sea turtles. We did see trash and tires. Water was not clear. The beach in front of Hilton Hotel has cleaner waters and much more tropical fish. While changing into my swim wear, a woman walked in on me. This tour was a waste of our time and money. The driver did not prepare the seats to protect against our wet clothes. Instead, she had the customers do it. The primary location was blocked by a Navy Ship. A better alternative location should have been researched. The website states: “High probability of seeing sea turtles” This statement is misleading. Horrible customer service.

  K

  Keith

  投稿日: 2025/02/21

  GUAM LAB by GUAMLOVERSからの返信

  Thank you very much for your feedback. We sincerely apologize that your experience did not meet your expectations. Weather and unforeseen circumstances ( location changes due to warships) can have an impact, and we still strive to provide the best possible experience for our guests. However, we are very sorry that you were not satisfied with the results of your experience. We also apologize that we were not able to achieve the expected results in terms of water quality and observation of organisms. Based on the feedback we received regarding the content of the tour and prior guidance, we will consider ways to improve the tour, and in the future, we will strive to provide more reliable information and select the most appropriate locations. We will continue to further enhance the training of our staff to ensure that our guests feel comfortable and at ease. We will do our best to provide you with improved service if you have the opportunity to join us again. Thank you very much for your valuable feedback.